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FREQUENTLY ASKED QUESTIONS

Below you can find answers to questions we are frequently asked about the electric wheelchair Smart Chair.

How much do Smart Chair batteries weigh?

Smart Chair has two Lithium batteries and each weighs 1.68 kg.

Does the wheelchair include a power charger?

Yes, the power charger is included in the package.

Do I need to take any precautions when charging it?

Make sure that the wheelchair is turned off. The wheelchair may be damaged if it is turned on or it may cause problems in the electronic systems and void the warranty. Please contact us if you need any help charging the wheelchair.

May I carry Smart Chair on an airplane?

Yes, you may carry in on an airplane.

Can the power charger be used abroad?

Yes, you can use the power charger abroad to charge the wheelchair. However, you should use either an adapter to change the voltage, or a converter to change the socket plug to fit properly.

What is the maximum weight that the wheelchair can hold?

The wheelchair Smart Chair can hold a user weighing up to 150 kg.

How big is Smart Chair?

The dimensions of Smart Chair are from 100X66X86cm to 108X68.6X98cm. When folded, the dimensions are from 32X66X75cm to 44X68.6X78.5cm.

What is the size of the seat?

The size of the seat is 42.55cm X 38.74cm X 3cm.

What is the height of the seat from the ground?

The height of the seat from the ground is from 53cm to 56cm.

What is the height of the armrest?

The armrest is between 71cm and 77cm from the ground.

Can the footrest be lifted up or taken out?

Yes, the footrest can be lifted up or taken out for your convenience.

What is the turn radius of the wheelchair?

The turn radius is 80cm.

How easy is it to setup the Smart Chair?

Smart Chair is very easy to use. Please take a look at the video section of the site to learn more.

What is the maximum travel speed?

The maximum travel speed of Smart Chari is 8km/h.

How far can it go?

Smart Chair has a range of between 15km and 21km when fully charged.

How long does it take to charge the wheelchair?

It takes 2-4 hours for the wheelchair to be fully charged.

How long does it take for the wheelchair to be delivered?

Smart Chair is usually available and its delivery time depends on the recipient’s area.

Do you sell additional batteries?

Batteries are included in the package of Smart Chair. There are also available batteries if you need any.

Do you sell any spare parts?

Yes, there are spare parts available. Please visit the Spare Parts section of the site.

What is your return policy?

Smart Chair comes with a full return policy. Please be informed about the return conditions at the Return Policy section of the site.

What kind of warranty does it come with?

There is a 5 year warranty on the frame, a 6 month warranty on the battery and a 2 year warranty on the electric parts. Please be informed about the return conditions at the Warranty Conditions section of the site.

What is the procedure for filing a warranty claim?

To file a warranty claim please contact us.

How can I maintain it?

We recommend you perform annual maintenance on your wheelchair to ensure that it functions properly. You may need to replace some parts due to wear – just like a car.

Is Smart Chair an approved product by ΕΟΠΥΥ (the Greek organization of health services)?

Yes, all Smart Chair models are approved by ΕΟΠΥΥ.

Will my insurance provider pay for Smart Chair?

Depending on your insurance coverage, your insurance provider may approve the expense for the wheelchair. Contact us to learn more about the coverage.

Is Smart Char approved by the EU?

Yes, it has been approved and it complies with the regulations of the European Union. If you still have any questions that are not mentioned here, please contact us.

FREQUENTLY ASKED QUESTIONS

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